Digital Feedback Loop – a new buzzword or necessity?
The Digital Feedback Loop helps you use the data generated.
VIEWVarious surveys – including in Switzerland – show that companies More than 70% of the collected data is used insufficiently. That's why the digital feedback loop is necessary, because wWe no longer have a data shortage because data is being generated everywhere. Every product, every one einzelne transaction and each interaction with customers delivern Dath. If The data is only stored in isolation then They can provide a deeper insight into dThe individual areas give, but this is of limited use. The real added value hereegt in connecting the data to a data network.
An example of this is «predictive Maintenance». The Telemetry in the Machinen deliver constantly data that checked for irregularities in order to detect any damage at an early stage. If an irregularity is detected, a service process is automatically started. The relevant service staff will provide the background– and maintenance information equipped. This allows you to carry out the repair or replacement fast and also do it more cost-effectively. This is only possible if the different «Feedbacks » from the sensors, the operational systems and the service employees are linked together.
Another important feedback loop is customer interaction. Only if the data from the various contacts, be it personal contact, contact via the Internet or Contacts from support requests or service requestsll be associated, we get one Better understanding of our customers and being able to better serve our customers and offer new services. An ideal way to visualize the data cleanly Microsoft Power BI.
Setting up and managing these digital feedback loops is essential to exploit the potential of digitalization and digital feedback loops are an important part of every data governance plan.
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